liël Clothing cares a lot about your privacy. We are committed to protecting your privacy of any information provided by you as a customer of liël Clothing.
We collect information from you when you register or place an order on our website www.lielclothing.com or if you opted in to our newsletter.
We only process data that we need for (improving) our services and to process your transactions.
When processing your personal information, www.lielclothing.com will fulfill with all obligations under the The EU General Data Protection Regulation (GDPR).
Who is the controller of your personal data?
liël Clothing is the controller of the personal data you submit to us and responsible for your personal date under applicable data protection law.
Ferdinand Bolstraat 2
Dutch Chamber of Commerce: KvK 76503437
What information do we collect?
When register/ordering on our website you will be asked to fill in your first and last name, shipping/billing address, e-mail address, phone number (optional) and payment details.
This information is needed to manage your purchase online, to process your orders, returns and transactions, and send you notifications of delivery status.
We will also use your data in order to handle complaints and warranty matters for products.
If you have an account we will also process your personal data submitted in relation to the account such as
- Account ID
- Shopping history
liël Clothing wish to use your e-mail address to send you marketing related communications regarding our products.
We will also use your personal data for invitations for events, discounts and additional services.
We will provide you with your order history and details around your orders and enable you to handle your account settings. We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information. Furthermore, we will enable you to save items in your shopping bag.
We will not sell, exchange, transfer of give your personal information to any third party without your permission other than for the purpose of delivering the purchased product(s) or service(s) requested.
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, distribution suppliers in connection with the delivery of your order. Payment service providers for your payment.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server, a strong password policy and the application
of SSL encryption.
SSL is used for the security of the internet connection, such as online purchases, financial transactions or the sending of personal data. All information during the transport will remain confidential and not readable by third parties.
Backups are regularly made to prevent data loss.
Cookies are small pieces of data that are sent to your browser from a web server and are stored on your computer’s hard drive and help liël Clothing identify you as the User.
You can disable this feature at any time via your browser settings.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for liël Clothing to fulfil the service of managing and delivering the order to you.
How long do you keep my information?
We keep your information as long as you are a customer of liël Clothing. This means that we keep your customer profile until you indicate us that you no longer wish to use our services. We will also consider this as a request for forgetting.
Based on administrative obligations we must keep invoices with your (personal) data for a certain period. This data will be deleted when this period expires.
Your legal rights
You have the right to inspect , adjust or to limit the data that we process or have processed and which relate to your person or are traceable to them.
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact liël Clothing and we will provide you with your personal data via e-mail.
Right to portability:
Whenever liël Clothing processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
All users of our site can make any changes to their information at anytime by logging into their control panel.
Right to erasure:
You have the right to erase any personal data processed by liël Clothing at any time except for the following situations:
- You have an ongoing matter with Customer Service
- You have an open order which has not yet been shipped or partially shipped
- You have an unsettled debt with liël Clothing, regardless of the payment method
- If you have made any purchase, we will keep your personal data in connection to your transaction for administrative obligations.
Your right to object to processing based on legitimate interest:
In certain cases you have the right to object to the ‘processing of your personal data’ by or on behalf of liël Clothing. If you object, we will immediately stop the data processing awaiting the handling of your objection.
Your right to object to direct marketing:
liël Clothing wish to use your e-mail address to send you marketing related communications regarding our products. You have the right to object to direct marketing.
You could unsubscribe from this mailinglist at any time. At the bottom of each e-mail you’ll find clear unsubscribe instructions.
If you unsubscribe from our mailinglist you will no longer receive e-mails from liël Clothing.
Right to restriction:
You have the right to request that liël Clothing restricts the process of your personal data under the following circumstances:
- if you object to a processing based liël Clothing’s legitimate interest, liël Clothing shall restrict all processing of such data pending the verification of the legitimate interest.
- if you have claim that your personal data is incorrect, liël Clothing must restrict all processing of such data pending the verification of the accuracy of the personal data.
- if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
- if liël Clothing no longer needs the personal data but it is required by you to defend legal claims.
You can submit a request to our privacy contact. You will receive a response to your request within 30 days.
Right to complain with a supervisory authority:
If you consider liël Clothing to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.